Refund & Return Policy
If your order arrives damaged, spoiled, or wrong, send a photo. We’ll make it right.
Email info@improveequine.com within 5 days of delivery. Nothing to send back.
What the guarantee covers
| If this happened | What we need |
|---|---|
| Outer box or pouch arrived torn, punctured, crushed, or leaking | A photo |
| Seal was broken or the pouch was open on arrival | A photo |
| Visible mold or water intrusion in the product | A photo |
| Something foreign in the product | A photo |
| Wrong flavor, wrong item, or something missing from your order | A photo of what arrived |
Replacement or refund, your choice — the full order where product arrived damaged or spoiled, or the affected item where something arrived wrong or missing.
How to request
- Email info@improveequine.com within 5 days of delivery. Subject: “Order issue — [order number].”
- Attach a photo showing the problem.
- We’ll reply within 2 business days. Refunds go to your original payment method in 5–10 business days.
Gift orders
If you received this as a gift and there’s a problem with the order, email us directly at info@improveequine.com. We’ll sort it out with you rather than the person who sent it.